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Delete them, then reboot your Mac and try to download macOS Catalina again.Īnd, if that doesn’t work, try opening the App Store and clicking ‘View My Account’ to see if there is anything in the ‘Unfinished Downloads’ section. If you’re still having problems downloading macOS Catalina, try to find the partially-downloaded macOS 10.15 files and a file named ‘Install macOS 10.15’ on your hard drive. It may also be worth switching from a Wi-Fi connection to an Ethernet cable, to ensure your internet connection is as reliable as possible. If you're running low, open up the Apple menu, click 'About this Mac' then go to Storage > Manage and free up some disk space there. To make sure you do, open up the Apple menu and click on 'About This Mac.' Select 'Storage' then check to make sure you have enough space on your hard drive. Typically, a macOS download fails if you do not have enough storage space available on your Mac. You can also check the live status of the Apple Server (opens in new tab) to make sure everything is alright on Apple's end.Īnother reason could be that you simply do not have enough space on your computer. If you think this is the case, try again later on a non-peak time to see if the download works then. It may be because a lot of people are trying to download macOS Catalina at the same time. There are a few reasons why you may encounter this issue. That content can’t be downloaded at this time. Installation requires downloading important content. In addition, a few get the error message: “Installation of macOS could not continue. Others, on the other hand, are seeing "The network connection was lost" error messages when they try to download macOS Catalina. One of the most common macOS Catalina problems that people have encountered is that macOS 10.15 fails to download, with some users seeing an error message that says “macOS Catalina download has failed."
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(Image credit: Shutterstock) How to fix macOS Catalina download problems If you’ve encountered either of these error messages when attempting to download apps or updates from the Mac App Store and found another cause or solution, share with us in the comments.The macOS 10.15 failing to download is one of the most common macOS Catalina problems people encounter. Often if the Mac App Store is completely down you’ll find that information available on the Apple Status page, along with a “Cannot connect to App Store” error message on the Mac (and the errors stating cannot connect to App Store may appear on iPhone or iPad too), whereas the ‘could not complete purchase’ SSL errors and ‘unable to download app’ errors are more likely due to temporary blips in the connection between the Mac and the App Store. This message also strongly implies the problem is related to the connection with the Mac App Store, and to check that the Mac is connected to the internet, then simply wait a bit and try again later.
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Please try again later.” when attempting to update apps or download apps from the Mac App Store. You may also see a different error message stating “Unable to Download App. Wait a while (15 minutes or so), quit and relaunch the Mac App Store, and try the downloads/updates again.
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Check the Apple Status page for any issues with the App Store being offline.Go to Apple menu > System Preferences > Date & Time > and make sure everything is correct. An incorrect date and time setting will lead to SSL errors like this.
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Check the Mac system clock and date & time to make sure they are set accurately.Ensure the Mac is connected to the internet and reliably so, a poor wi-fi connection can result in connection errors.If you’re experiencing the “SSL error has occurred” message when attempting to download apps from the Mac App Store, try the following troubleshooting tips: This problem is usually because of an issue with the connection between the Mac and the Apple servers running the Mac App Store, though there are some other possible situations that could lead to the error message.
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An SSL error has occurred and a secure connection to the server cannot be made.” The error message says: “We could not complete your purchase.